At riostarz, your privacy is not just a responsibility — it is our core commitment. This document transparently explains how we collect, use, store, and protect your personal data as a user of our platform.
This Privacy Policy describes riostarz's data protection practices and applies to all users who access our platform via the riostarz.app website or the official riostarz mobile app. By using our platform, you fully agree to this policy.
RioStarz takes user privacy seriously. As an online betting platform serving hundreds of thousands of users across Malaysia, we understand how important your trust is when you share your personal information with us. That is why we built a robust and transparent data protection system from day one.
This Privacy Policy is prepared in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA), which sets clear guidelines on how the personal data of Malaysian citizens must be handled by organisations. We are fully committed to complying with every provision of this Act.
We have never and will never sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit consent. Your trust is our most valuable asset, and we safeguard it with the utmost responsibility.
RioStarz only collects data that is strictly necessary to deliver a safe, seamless, and high-quality experience. We do not collect irrelevant or excessive information. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, IC/Passport number | KYC verification, anti-fraud |
| Contact Information | Phone number, email address | Account communications, 2FA security |
| Financial Information | Bank account number, eWallet ID | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Login security, fraud detection |
| Activity Data | Game history, betting records | Compliance, responsible gaming |
| Cookie Data | Site preferences, login sessions | Enhanced user experience |
RioStarz never request your full password, bank PIN, or credit card CVV through any communication channel. Please be vigilant against anyone claiming to be a RioStarz representative and asking for such sensitive information.
Every piece of data we collect has a clear and legitimate purpose. RioStarz uses your information for a range of key functions that keep your betting experience safe, fair, and enjoyable.
We do not use your data to make automated decisions that seriously impact your rights without any human intervention. If we need to use your data for purposes not stated here, we will obtain your consent first.
RioStarz does not sell or disclose your personal data to third parties for commercial marketing purposes. However, there are limited situations where we need to share your data with certain parties to ensure our platform operates correctly and securely:
All third parties working with RioStarz are required to comply with data security standards equal to or higher than those we apply ourselves. We are not responsible for the privacy practices of third parties that fall outside our direct control.
Your data security is the absolute priority at riostarz. We continuously invest in cutting-edge security infrastructure to ensure your information is always protected against unauthorized access, data breaches, and any cyber threats.
All communications between your browser or app and RioStarz servers are encrypted using TLS 1.3 with AES-256 encryption — the same technology used by leading financial institutions and banks worldwide. This means every piece of data you send or receive is fully protected throughout its journey.
While we take all reasonable steps to protect your data, no system is entirely risk-free. You can help by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
RioStarz uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, allowing the platform to remember your preferences and settings.
You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect some features of the riostarz platform.
Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. riostarz fully respects these rights and will process each of your requests within a reasonable timeframe.
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete data in your account
Request data deletion subject to our legal obligations
Object to the processing of your data for specific purposes such as marketing
Receive your data in a structured, machine-readable format
Request that we restrict how your data is processed in certain situations
To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 14 business days and may require identity verification before acting on it.
RioStarz retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or permanently anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | Throughout active account lifetime | Ongoing service requirements |
| Financial Transaction Records | 7 years after transaction | AML/CFT legal compliance |
| KYC Documents | 5 years after account closure | Financial regulatory requirements |
| Security Logs | 2 years | Security incident investigation |
| Cookie Data | 30 days to 1 year | Depends on cookie type |
| Support Communication Records | 3 years | Quality assurance and reference |
RioStarz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business developments. Any material amendments will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.
The "Updated" date displayed at the top of this page reflects the last time this Privacy Policy was modified. Your continued use of the RioStarz platform after any amendments are published constitutes your acceptance of those changes. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist. We are committed to providing a comprehensive and timely response to every privacy inquiry received.
Six layers of data protection ensuring your privacy is always safeguarded at every moment
Every piece of data travelling between your device and RioStarz servers is protected with TLS 1.3 and AES-256 — the same encryption technology used by major banks in Malaysia. Your data is never exposed in transit.
RioStarz operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, or delete your data at any time.
Your personal data is never sold, rented, or transferred to any advertiser or data broker. We believe your data belongs to you, not as a commercial asset of ours.
Our cybersecurity team monitors riostarz systems around the clock without interruption. Any suspicious activity or unauthorized access attempts are detected and acted upon instantly and automatically.
An additional security layer via 2FA ensures only you can access your riostarz account. Even if your password is compromised, your account stays protected with OTP verification.
The RioStarz system undergoes regular penetration testing and security audits conducted by qualified independent third-party firms. Results are used to continuously strengthen your data protection.
Your personal data is protected by cutting-edge encryption technology and a transparent privacy policy. Enjoy the best betting experience without privacy risks at riostarz.